AI Voice Agent for Trades and Home Services Businesses
Plumbers, electricians, HVAC, contractors — the call that goes to voicemail at 7pm can become a competitor's job by morning. VocalStaff answers after-hours calls, captures job details, books service appointments, and routes emergencies to your on-call technicians.
After-hours calls captured — not lost
VocalStaff works when your team doesn't — evenings, weekends, holidays, and peak season rushes.
After-Hours Call Capture
The call that goes to voicemail at 7pm can become a competitor's job by morning. VocalStaff answers after-hours calls and captures the job details for your team.
Job Detail Capture
Captures job type, location, urgency level, and customer contact information on each call, so your dispatcher has what they need before the job is assigned.
Service Appointment Booking
Books service appointments into your connected dispatch calendar. Connections to field service software are scoped during setup; tell us what you use and we will confirm what can be connected.
Emergency Routing
Genuine emergencies — burst pipes, no heat in winter, electrical hazards — routed to your on-call technician with call details, based on rules you set.
SMS Confirmation
Can send an SMS confirmation after booking — appointment time and what to expect — for a consistent customer experience.
Peak-Season Call Handling
Spring HVAC season, winter plumbing emergencies, renovation peak: VocalStaff keeps answering when your team is on site, so callers are not left with a ringing phone.
Tell us which field service software you use
Trades businesses run on many different dispatch and scheduling tools. Tell us what yours is and we will confirm what can be connected before you commit.
Built for the call volumes that overwhelm your staff
See VocalStaff for your business
Book a demo and we will walk through your call flow and plan options. No technical expertise required.
Questions? Call us at (416) 623-9677 — Group 4 Networks, Toronto